I picked up the UHAUL and drove down there so that I'd be there as soon as the doors opened. Once there, I got a free coffee from their cafe (they know the way to my heart) and then at 10am, I started for the show room. I found my series and sat on it to make sure that it was comfortable and looked through all the fabrics to make sure that I was picking one that I loved. I went up to the sale person to ask some questions and she said, "we don't stock this model in the store. It needs to be ordered."
WTF? Really? How come I was told that the store stocked it and that it was in stock at this particular location when I called? I was beyond irritated. I just spent $65 on a UHAUL and I can't even use it? And now I have to order the sofa and pay a $100 delivery charge. I don't think so.
I went straight to customer service and made my case detailing the poor customer service and told them that they needed to make this right. They were able to eat the $100 delivery charge, but I still have to wait for my new sofa. I was really hoping to go home with it and set up my living room. Wah.
Though I couldn't get what I wanted as far as the sofa went , I was able to find a few other necessities. I found a grill pan, a TV entertainment shelving unit, candles, an ironing board, fabrics (I used the yellow to cover a canvas to hang on the wall-- see top of the post), a wok, and some glasses (of which the bottom of the box fell out causing 3 of the 6 glasses to crash to their deaths). I put the TV unit together immediately and set up all my electronics on it and even had room for my mesh metal magazine baskets on the bottom shelf.